Shipping Policy
Shipping
We are a small business that values our customers & products. We aim to ship all of our online orders same business day or next business day. Business days are weekdays, Monday - Friday. This is when we have consistent pickup schedules from our freight and postal providers.
Laureate Printing will use the third party carrier (USPS or UPS) the customer selected at checkout to transport any orders that are not a pick-up.
When selecting a paid shipping option, the customer is engaging a third party to transport the order once it transfers hands from Laureate Printing to USPS or UPS.
Laureate Printing can guarantee that we will process and give your package to a third party shipper in a timely manner, but once the package is in the possession of the shipper, they are then responsible for the order and for delivering the item.
Our goal is to ship your item quickly and in good condition.
Damaged Orders
Laureate Printing does not process returns unless goods are damaged upon arrival.
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If you item(s) arrives damaged, please email us at laureateprinting@gmail.com within 5 days of proof of delivery with your order number and photos of proof of the damaged item(s) and photos of the packaging. Please keep the original packaging as many 3rd party carriers do not require package inspection before processing a claim. We will reply to you on how we can handle a claim and/or replace your item or offer a full/partial refund depending on the item.
Pick Up Information
If you choose Pick Up as your "shipping" option, you will be contacted as soon as your order is fulfilled with details on when and where your order will be available. *Pick up orders can take up to 3 business days to arrive at our local warehouse. We will communicate with you directly on the best way to facilitate the pick up.
If your order is not picked up within one week, we will contact you 3 more times on a daily basis as a courtesy reminder to our customers. If your order is not picked up after 3 weeks, your order will be cancelled, restocked and refunded* as an in-store credit less a 15% restocking and handling fee.
* This policy does not apply to clearance item(s) and any custom order(s) that are non-returnable and non-refundable.
All information listed here and on our website is subject to change at any time without notice.